Shipping

At Rosette Creations, we are dedicated to providing you with the best service possible. Here are the details regarding our shipping and customer service policies:

Shipping Timeframe:

• Please allow 5 business days (excluding weekends and holidays) for your items to be shipped, though we often ship sooner.
• All orders are shipped via UPS or USPS from Monday to Friday (excluding holidays).
• Once your order is shipped, a tracking number will be emailed to you for your convenience.

Delivery Expectations:

• For delivery within the USA, expect your package to arrive within 5-7 business days after it has been shipped.
• If you have made your payment with an e-check through PayPal, your order will be shipped only after the payment has cleared.

Tracking and Communication:

• If you haven't received a tracking number after 3 business days, please check your junk/spam folder.
• If you still cannot locate the tracking number, feel free to email us with your inquiry. We are here to assist you.

Handling Shipment Issues:

• Once you have received a tracking number, any issues or concerns related to shipment must be handled through UPS or the U.S. Postal Service. For assistance, please visit usps.com or call (800) 275-8777.
• If your shipment is marked as "DELIVERED" on the tracking information, please reach out to your local post office to address any delivery issues. We are unable to correct delivery problems as they are managed solely by UPS or the U.S. Postal Service.

Product Quality and Satisfaction:

• If you are not satisfied with your order for any reason, please email us, and we will make every effort to resolve the issue and ensure your satisfaction.

Shipping Method:

• To ensure a smooth process, please select Shipping as the delivery method for all orders.

We appreciate your cooperation and look forward to serving you. If you have any questions or concerns, don't hesitate to reach out to us.

Thank you for choosing Rosette Creations!

Best regards, The Rosette Creations Team